Learner Enrolment Advisor – Hybrid
Location: Birmingham, B24 9FD, Hybrid
Salary: £25,730 - £31,448 per annum, DOE
Benefits: Hybrid Working, Performance-Related Bonus, Pension, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources.
Why do we want you?
You have experience of working in an office or administrative role and are looking for an opportunity where you can develop in the field of education and professional services.
CLT International is a global provider of education for professionals working in financial services.
The company is UK-based with a global student community and has trained over 21,000 professionals, working in private wealth, succession planning, and investment funds.
CLTI maintains relationships with some of the world’s largest financial and legal institutions, regulatory bodies and government departments.
As our Learning Enrolment Advisor you will work within Learning Enrolment Team who are responsible for the processing of global learning product enrolments from new B2C customers; ensuring any specific eligibility criteria is adhered to and provide evidence to awarding bodies and considering any local tax regulations applicable.
Adopting a customer centric approach and providing exceptional customer service and adhering to business operating SLAs.
Responsibilities of Learner Enrolment Advisor:
- Have an excellent standard of product knowledge, to accurately process enrolments and provide customer enrolment guidance as required.
- Adhere to team’s KPI and SLAs and demonstrate a commitment to continuously improve on service delivery and customer satisfaction.
- Work closely with the learner recruitment team as part of the onboarding team to implement a recruitment strategy to identify, attract, select and engage prospective learners.
- Embrace the customer centric culture within the team, with passion and enthusiasm to provide exceptional customer service and a positive approach to dealing with people from diverse backgrounds.
- Process all new B2C enrolments following identified process, ensuring compliance with SLA; booking terms and conditions; eligibility requirements; data protection and local tax regulations.
- Providing guidance to customers regarding any access to funding eligibility.
- Working with Marketing and Learning Support Team to ensure the website course date information is accurate.
- Supporting Learning Enrolment Manager with any sales reporting as required.
In order to be successful in this role you must have:
- Experience in an office or related administrative role (education or membership desirable)
- IT skills and experience of Microsoft Office (including Outlook, Word, Excel, and PowerPoint )
- Organisational skills and prioritisation skills with the ability to multi-task
- Interpersonal, written and verbal communication skills
- Customer service skills
Before you go... Find what you’re looking for!
Our people sought out empowerment and opportunity. And they found both here. You’ll find what you’re looking for too.
Our values help us achieve our goals – whether they’re personal, professional or those of our client. We believe in inclusivity and collaboration; we stay curious and ambitious and champion innovation. Here, colleagues are trusted partners who act with integrity.
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