SEND Complaints Officer - Hybrid working from WR5 - £20.85 Per Hour UMR

Are you passionate about making a difference in the lives of children with special educational needs and disabilities (SEND)? Do you have the skills to turn challenges into opportunities for improvement? I am looking for a dedicated and dynamic individual to join our team as a SEND Complaints Officer.

Key Responsibilities:

• Conduct thorough Stage 1 investigations independently and produce detailed written responses.
• Track and analyze complaints, producing insightful performance reports.
• Identify key themes from complaints and collaborate with SEND Services to implement improvements.
• Receive and address complaints promptly to seek swift resolutions.
• Keep meticulous records of complaints and generate quarterly and annual reports.
• Stay updated on relevant laws, regulations, and best practices to provide accurate advice and interpretation.
• Work closely with internal teams and external organizations to ensure comprehensive responses and continuous improvement.

What We're Looking For:

• Extensive background in SEND services, statutory complaints handling, and effective service improvement.
• Deep understanding of SEND legislation, educational needs, and government initiatives.
• Exceptional skills in both written and oral communication, with a talent for clear, concise report writing and influencing through strong argumentation.
• A pragmatic approach with excellent analytical and negotiation skills.
• Ability to work effectively within a team and across organizational boundaries to achieve the best outcomes for children.

Why Choose Ackerman Pierce?

Ackerman Pierce calls upon over 15 years' worth of experience in recruiting directly into the Social Work Sector. We can offer a unique experience within recruitment where you have your own personal consultant, a DBS and Compliance service with a quick and easy registration process. We pride ourselves on a guaranteed weekly payment process.

To discuss this vacancy further or any other opportunities, please contact Elise Revett or email in your updated CV to us at Ackerman Pierce.