Customer Service Sales Co-ordinator
Kenilworth, Warwickshire (office-based role with the opportunity to work from home up to three days per week)

The Company

Lantra is a leading awarding body for land-based industries in both the UK and the Republic of Ireland. We develop quality training courses and nationally recognised qualifications that are delivered through a national network of training Provider Partners.

Working with a range of partners to promote the opportunities within the sector to an increasingly diverse audience, our training and qualifications are delivered to more than 116,000 learners each year across the UK. We work with businesses and other stakeholders to create innovative solutions to skills challenges.

We are seeking a highly motivated Customer Service Sales Co-ordinator to join us on a full-time, permanent basis.

The Benefits

- Salary of £28,000 per annum
- 25 days’ annual leave plus bank holidays which increases with length of service
- Defined contributory pension scheme or pension auto-enrolment scheme
- Employee assistant scheme (health assured)
- Flexible working (subject to pre-approval)
- Perkbox – access to over 200 exclusive perks and discounts
- Medical cash plans
- Enhanced maternity and adoption pay
- Rewards for length of service
- Health & wellbeing events and initiatives
- Free voluntary day
- Employee rewards
- Free Parking
- Free drinks

This is the perfect opportunity for a customer-focused sales professional with experience of developing new business to advance their career with our leading organisation.

You will discover an environment that is focused on valuing and rewarding your contributions, benefits that are designed to support your work/life balance and flexible and hybrid options to assist in your wellbeing.

What’s more, we’ll help you every step of the way in developing your professional skillset, ensuring you hone the talents to drive a successful sales career.

So, if you’re an outgoing self-starter who is ready to take their next step, we want to hear from you!

The Role

As a Customer Service Sales Co-ordinator, you will support the expansion of our range of Customised Awards (training courses from third parties that we have accredited) to meet emerging industry needs.

Specifically, you will recruit, and engage with, new providers, increasing Customised Awards to fill identified industry gaps.

Supporting the Customised Awards Manager, you will ensure that training providers have a good experience working with us, as well as ensuring that their courses meet our quality standards.

Additionally, you will:

- Complete supporting admin activities efficiently
- Provide responsive and supportive customer service
- Co-ordinate product information on Customised Awards
- Update work instructions, policies and processes on SharePoint
- Ensure that all invoices are raised appropriately, and that membership renewal is smooth


Please note, in future, some travel may be required as part of the role.

About You

To be considered as a Customer Service Sales Co-ordinator, you will need:

- Experience of working in a sales environment that focuses on bringing in new business
- Experience working in a customer service role
- Experience of processing information and accurately analysing data and producing accurate reports
- The ability to maintain quality systems and processes, as well as document audit trails
- An understanding of the ISO processes relating to quality assurance
- To be an outgoing self-starter who likes to engage with new people
- Good attention to detail and the ability to proactively manage your own workload
- A high standard of written and oral communication
- Negotiation skills and persuasiveness
- A full, valid driving licence (due to our location)

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Other organisations may call this role Sales Executive, Sales Rep, Sales Representative, Business Development Executive, BDE, New Business Development Executive, or Sales Account Manager.

Webrecruit and Lantra are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re ready for a new challenge as a Customer Service Sales Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.