Educated Appointments are excited to be supporting a leading provider of training, mentoring, and workplace solutions to hire a work Coach. The Work Coach will provide enhanced support to people who have been out of work for a certain amount of time and suport them to find jobs in their local areas. 

Our client is more than just a company; they are a community deeply committed to empowering individuals in Cumbria and Lancashire. They are dedicated to equipping their learners with the skills and opportunities required to build a thriving future.

Key Responsibilities

• Engage with customers through regular contact and reviews.
• Provide advice, guidance and support to ensure progression towards identified goals and employment objectives. 
• Promote our learning opportunities and recruit learners to the most appropriate provision.
• Identifying the required level of support and appropriateness for referral to training, and where required specialist support agencies.
• Conduct better off in work calculations.
• Carry out regular reviews of learners in order to ensure progress.
• Case Manage customer attendance and overall performance, ensuring contractual compliance
• Create relationships with employers and source vacancies that match the goals of customers and meet sustainable job outcome targets.
• Maintain accurate and up to date records on all systems to meet quality standards
• Develop and manage partnerships with local partners, promoting the work that we do.

Personal Specification

• GCSE English Language or equivalent (Grade A*-C)
• NVQ Level 3 or equivalent qualification or relevant industry experience
• Background of working in a customer facing target driven environment
• Communicating Effectively
• Delivering Results
• Working effectively as One Team
• Valuing Diversity and Integrity
• Building Effective Relationships
• Delivering exceptional customer service