Role - Collections & Recoveries Executive

Location - Hybrid working with office based in Newport

Hours - Mon-Fri fulltime

With vibrant and collaborative offices in Newport, our client really is creating a progressive and engaging place to work.

They are an award winning business, and with one eye on the future, no two days will be the same, no matter what your role. Customers are at the heart of everything they do, and it is the way that they do business, and the technology they deploy to support customers which keeps them coming back to them.

That's why they need people like you. People with a passion for people. An open ear, a kind word, explaining things in simple terms - It's the little things that make a big difference when it comes to customers.

They are now recruiting for a Collections Executive to join their team in Newport. Using active listening skills to understand the challenges customers have in making payment, you will apply superior interpersonal skills to formulate payment plans that support customer needs and meet business targets. The right candidate can adapt their style to gain the best outcomes from each customer conversation.

Key Responsibilities

• Use tact and discretion when negotiating with the customer/ supplier to maintain relationships and promote a positive image of the company
• Make recommendations with supporting evidence to line manager when applicable, exercising forbearance on accounts which may include rescheduling of payments, writing off charges and writing off sums owing
• Determine can't pay from won't pay cases and act accordingly
• Implement working knowledge of our legal options should the customer not pay, and the agreement is terminated
• Act within the terms and conditions of our contracts and the rights and responsibilities of the respective parties to the contract
• Adhere to applicable law and internal processes at all times
• Differentiate between regulated and unregulated customers and act according to law and the contracts signed
• Recommend terminations of accounts to reporting Manager
• Remain vigilant to potential fraudulent customer activity
• Recommend legal action on appropriate accounts with supporting evidence gathered showing a clear route to a successful financial recovery

Candidates will come from a customer service background, have an excellent telephone manner and the ability to actively listen.

Benefits

• 25 days annual leave + bank holidays
• 2 additional days holiday after 5 years' service
• Opt in private medical cover
• Subsidised gym membership
• Pension scheme
• Company events and reward schemes

We are proud to be a member of Stonewall's Diversity Champions programme and are committed to Equality and Inclusion in the workplace.

A bit more about our client

They were established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 26 years on, they have grown to become one of the UK's largest independent finance houses, helping more than 45,000 businesses to access finance to purchase business-critical equipment and vehicles quickly and easily.