Randstad Student Support are looking for a Welfare Officer (40 hours per week) to support students studying at a Manchester City Centre based, creative arts University for 1 year commencing at the start of June (Maternity Cover). There may be possibility to stay permanently at the University within the same/similar role upon contract completion. You will be based in the Student Advice Centre, which is a student-facing office so confidence and friendliness is essential.

You will be the first point of contact for students, and will provide 1-1 pastroal support to students and advise staff. You will have the skills to engage and work constructively and sympathetically with on-going or emerging mental health conditions, and any other health declarations to help achieve positive outcomes for the students. You will liaise with students, internal staff and external parties to ensrure the facilitation of required support.

Role Requirements:

• Provide the main point of contact for the Student Services support and welfare services.
• Provide 1-1 pastoral support and guidance to individual students and recommend appropriate resources.
• Facilitate academic support for students, via liaison with teaching staff.
• Manage a flexible caseload of students.
• Provide guidance to students with learning difficulties, mental health issues and/or disabilities and health conditions.
• Provide administrative support relating to the Student Services department and maintain accurate student records relevant to student support.
• Arrange and take part in enhancement activities and events.
• Work closely with the Admissions Team and Head of Service.
• 40 hours per week (Monday-Friday). However, some weekend work may be required to support at Open Days.
• Working hours can be flexible, and the role can be hybrid after training completion depending on student caseload and meetings.

Quality Indicators:

You will be expected to have:

• Knowledge of/ experience of working with students with mental health issues, autism and experience of providing 1-1 pastoral support.
• Knowledge of available support for students in Higher Education or an interest in this area.
• Excellent time keeping and time management skills.
• Good interpersonal skills with the ability to communicate at all levels, especially on the telephone and in writing, ensuring effective reporting of a range of information, which may involve the occasional provision of advice and the interpretation of procedures.
• A high level of accuracy in data inputting and maintenance of student records.
• The ability to plan, organise and complete own work activities/tasks and work independently when required.
• The ability to work quickly, accurately and remain calm under pressure.
• The ability to provide accurate and relevant advice in response to specialist enquiries from students, colleagues and other stake holders.
• The ability to complete work on time and to standards agreed with Line Manager.
• The ability to produce and assess straightforward data and information and to identify problems which will be highlighted to others.
• Knowledge of, and adherence to, the organisation's Safeguarding, Health & Safety and Equal Opportunities policies.
• Knowledge of the legal implications of confidentiality.
• Knowledge, experience and qualifications of Safeguarding procedures and expectations within Higher Education.

If you would like to know more about the role, please call Maya on (phone number removed) to discuss this further. If you are interested in this opportunity, please apply now!