We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus and Italy.  We have been officially awarded the Fourth Licence (10 year licence) to operate the National Lottery starting February 2024.

‍We’ve developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better.  Our aim is to create one of the UK’s most inclusive organisations – where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.

Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace.  All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications.  Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

While the main contribution of the National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do.  Join us as we embark on a once-in-a-lifetime, largescale transformation journey to build a bigger, better, and safer National Lottery that delivers more money to good causes.

The Retail Integrity Training Manager is a SME role accountable for creating and delivering the internal (retail team + wider commercial function where required) and external (retailer estate) training plan for all matters related to integrity, such as but not limited to Healthy Play, Security, GDPR, Safe Guarding, and Social Value and overseeing how we collaborate to evolve and strengthen the integrity training abilities and impact with CRS and Security Teams.

This role is offered on a permanent basis. We offer hybrid working with an expectation that the successful candidate will be in our Watford HQ office twice a week.

You will work as part of the Retail Training Team within the Retail Operations Team. This is within the Commercial Department and will report to the Senior Retail Enablement Manager.

Lead the Annual Healthy Play training strategy, timings and recommended direction and content. Working closely with CRS, Security and the Retail Strategy Manager within Retail Operations, this role will closely link activities, expectations, and data sets, and as such, govern the direction of all relevant and best practices, both creating and rolling this out according to the L4 commitments.

• Creating, maintaining, implementing and measuring the Retail Training Plan for Integrity and Accreditation. 
• Specifically, end to end ownership of Participant Protection Training Programme including developing and deploying the digital, mandated, annual Healthy Play training program  to internal and external stakeholders.
• Continue to define a digital first training strategy for Operation Guardian.
• Support all integrity related training requirements for all deliverables within the Retail annual business plan.
• Develop and define currently committed evolutions and growth of current integrity training material.
• Define all future integrity training requirements for projects in future scope.
• Own all auditable training performance reporting  required by the regulator.
• Owning the New Store onboarding integrity intervention training.
• Produce all internal, audit and GC required reporting as required.
• Ensure that Integrity is featured within Retail onboarding induction and training materials.
• Build effective working relationships with key third parties who specialise in gambling/gaming support.
• Creating a new SV training strategy for retailers, which reflects Allwyn’s vision for carbon neutrality alongside the Social Value / Retail Strategy Manager.
• Provide training solutions for all retailers who have undertaken a security investigation.
• Working with our LMS provider across design and creation of dynamic e-learning modules.
• Video and animation.
• Infographics and static assets.
• Face to face training - conference and classroom environments.

• Experience working in, and/or a passion for, training creation and knowledge development.
• Able to work with a wide number of business stakeholders, internally and externally, including integrity and compliance 3rd Parties (a benefit would be experience with stakeholders such as the GC but not necessary)
• This role would suit someone with retail, operations, security/compliance L&D or responsible gaming experience who is able to manage a high volume of detail and distill what is required, on time, everytime.
• Project management (or leading project/s), creative drive, innovation and a passion for ‘doing right’ are must haves.
• Demonstrable experience of the retailer environment, including the intricacies and nuances of the independent and national accounts estates is beneficial.
• Experience in developing and deploying training, ideally with omnichannel rollout (f2f, virtual, digital, print).
• Experience working to an audited standard or with proven experience or examples of where working to the standards has been achieved.
• Experience launching ‘serious’ programs, processes, and procedures in a fun and engaging way, which brings people on the journey.
• Strong verbal and written communication skills. Strong presentation and facilitation skills, conveying messages in a clear and concise way. Able to self-motivate and holds outputs to the highest of standards.

Here is our list of benefits:

• 34 days paid leave (This includes bank holidays)
• 2 x Life Days
• 4 x Salary of Life Insurance
• Pension: We’ll contribute 8.5%
• BUPA
• £500 wellness allowance
• Income Protection

As part of our onboarding processes, all successful candidates will need to complete both a Pre-Employment Screening process and a Fit & Proper check by the Gambling Commission. These checks include a DBS (an enhanced check, which shows convictions and conditional cautions), credit and social media checks. As part of our application process, you will be asked to identify in advance if you have spent or unspent convictions that we need to be aware of.

Should you not disclose convictions at the application stage, not pass the Fit & Proper Check process or not complete your Pre-Employment Screening then unfortunately you may not pass our probation process.

All data will be handled in accordance with our data policies and treated with utmost confidentiality.