Hospitality Management Quality Assurer

Posted a week ago by National Skills Agency

Remote job
West Midlands (County)
£31,000 - £33,500/annum

Job Description

Our client are looking to hire a Quality Assurer to play a crucial role in maintaining high standards across assessment activities.

They are actively searching for a Hospitality Management Quality Assurer to support their Hospitality Vocational Trainers and oversee the Level 7 Management and Level 3 HR Apprenticeships.

About the Role

As a Quality Assurer, you'll monitor and evaluate assessment activities, ensuring compliance and identifying risks. Your keen eye for detail and organisational skills will shine as you conduct sampling interventions, evaluate evidence, and prepare comprehensive IQA reports.

Your responsibilities will include:

  • Leading sampling interventions in the learner journey to display assessment activities, ensuring compliance with standards.
  • Contribute to improving training programs by identifying themes and participating in Quality Development initiatives.
  • Evaluating assessment evidence meticulously for validity and reliability, preparing comprehensive IQA reports and sharing insights with stakeholders.
  • Identifying sampling themes indicating risk/good practice, continuous improvement initiatives.
  • Ensuring compliance with ESFA regulations through diligent sampling activities.
  • Provide support to learners, catch-up plans & maintaining clear communication trainers.
  • Promptly escalating areas of non-compliance & proficiently managing EPA referrals.
  • Processing APA & RPL components accurately and contributing to Quality Development initiatives.

About you

  • Experience in Hospitality Management, such as Housekeeping, Front Office, or Conference & Events.
  • Holding a Level 4 TAQA qualification or equivalent and a Level 5 or higher management qualification.
  • Exposure to HR scenarios in your hospitality background would be advantageous too.
  • Excellent attention to detail and strong communication skills, both verbal and written, are essential.


  • Flexible working options
  • Medical benefits including private healthcare cash plan
  • A range of employee assistance and well-being programs, including GP access, discounts and more
  • Annual company conference and Ski Trip as well as local team meetups and social hours
  • 25 days of holiday (plus bank & public holidays) with a buy & sell scheme for an additional 5 days
  • Up to 9% company pension contributions
  • Enhanced sick pay and life insurance
  • Mileage reimbursement

Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to  keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.

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