Operations Manager

Posted 22/05/2024 by National Skills Agency

Enfield, Greater London
£40,000 - £50,000/annum + Company Car

Overall Purpose Of Job:


Our client is looking for a Head of Operations to effectively lead on operational delivery and ensure it meets and funding agencies guidance.  To effectively manage and report on the Training Officers, Curriculum Manager, Recruitment, and administrative processes and ensure Staff DBS record is current and up to date.

They will support improved performance, productivity, efficiency, and profitability of the organisation through the provision of effective methods and strategies. 


Key Responsibilities:

  • Coordinate and supervise with the running of the training centres and guide on issues 
  • Operational Management of the Training Officers, Curriculum Management, recruitment, and process administration
  • Improve processes and policies in support of organisational goals
  • Formulate and implement organisational policies and procedures to maximise outputs
  • Assist in the development of strategic plans for operational activity
  • Implement and manage operational plans
  • Monitor, manage and maintain learning Funding rules, regulations, and procedures
  • Maintain master copies of the organisation’s Learner/Employer Handbook and take responsibility for the reviewing and updating 
  • Carry out monthly 121s with the team and team meetings to drive improvement and meet completion targets
  • Monitor and guide Team/dept training needs, advising and/or recommending and sourcing relevant training 
  • Monitor and advise on improvements to ensure performance and improvement objectives are achieved 
  • Monitor starts, leavers, achievers on programmes to ensure progress against contracts.
  • Report Monthly on key data and performance objectives
  • To produce and present staff development, performance, and statistical reports as part of the company’s ongoing self assessment process
  • Participate in Self Assessment Report (SAR) & Quality Improvement Plan (QIP)
  • To line manage staff as required
  • Ensure that staff and learners’ personal information is treated in strict confidence and according to the principles of GDPR and Child Protection act as appropriate.


Person Specification:

  • Strong Leadership
  • Influencing skills
  • Ability to communicate at all levels both internally and externally to DfE, ESFA, learners, parents & employers.
  • Ability to adapt to the needs of staff, learners and employers
  • Ability to manage individuals and teams
  • Sound knowledge of Work Based Learning
  • Sound knowledge of Apprenticeships
  • Knowledge of ESFA contracts & Funding Rules
  • Knowledge of the fundamentals of Standards & EPA

Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to  keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.

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