Customer Service Trainer

Posted a week ago by Curve Group Holdings Ltd

Manchester, Greater Manchester

Let us tell you a bit about our client…

They are a nimble and ambitious financial services specialist. Backing people to fulfil life's hopes and dreams; delivering the most compelling customer experience across Banking and Motor Finance.

They are a UK-based financial services specialist that supports our customers across a range of products and services.

They thrive upon saying "yes" to our customers. They respect the ingenuity of entrepreneurs and their startups; they give first-timers a leg-up onto the property ladder; they open up the lending market to many; and thousands of customers chose them every week to buy their next car, van or motorbike.

This is where you come in. They are on a journey. A journey defined by a destination; to deliver on their purpose.

Feel like being part of…

The Retail Mortgages Distribution Team are a key team in promoting mortgages to both the intermediary and direct to consumer markets. By understanding the marketplace and optimizing the tools available to us we are there to help the business achieve its lending ambitions.

The role of Customer Services Trainer is really important to our client. You will work with members of the Mortgages team to identify and deliver coaching to make sure are offering our customers the best service experience when they interact with the business

This role will be based in our Manchester and Wilmslow offices however, you will be able to work a blend of both home and office each week.

What would your day look like?

  • Work with the Telephone Sales Manager and Team Leaders to identify coaching requirements for the teams as a whole and for induvial team members.
  • Design learning programmes for colleagues to enable them to deliver on their objectives and be successful in the role.
  • Ensure a thorough induction programme is delivered to new colleagues so they are set up for success.
  • Implement coaching and training sessions when required.

What do we expect of you?

  • Demonstrate a desire to provide and develop the current customer service training program so that we are offering our customers the best experience possible.
  • Examples of working with teams to identify custom service coaching requirements, develop suitable training content and deliver engaging and varied coaching sessions.
  • Ability to remain motivated and positive to build long term relationships with course attendees, management and stakeholders from across the business to continually improve the customer's journey.

What can you expect of us?

  • A friendly and flexible culture, synonymous with our proposition to our customers.
  • A growing organisation that defines itself as being nimble, lean and strong.
  • A drive for continuous improvement, which you will be empowered to get behind from day one.
  • A communicative, accessible and approachable ExCo.

And of course, you will be compensated competitively, with a good range of core benefits and bonus potential.

Still curious?

Join us today and we will make the same promises to you as a colleague, as we do to each of our customers. We are committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave.

If you're interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds.

We are an equal opportunities employer.

We do not accept speculative agency CVs. Any CV received by will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.

Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position.

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