Programme Officer

Posted 6 days ago by TES Global

Sheffield, South Yorkshire
£20,000 - £24,000/annum

Tes Global is a global digital education company that has been supporting educators for over 100 years. We power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education.

Role and Responsibilities:

In this front-line role, the Programme Officer provides exceptional support & guidance to Learners on the admissions requirements for Tes Institute’s programmes. (Subject Knowledge Enhancement, School Direct, iPGCE, Straight to Teaching, Assessment Only, Apprenticeships), as well as those required to qualify for QTS Assessment. This role will support the apprenticeship programme and will be responsible for collecting, processing, and maintaining Learner documents and records, both for Tes and as mandated by the Department for Education, from beginning to completion, communicating with employer partners (schools) and Learners, while also ensuring Learners questions and concerns are addressed in a clear and professional manner. 

Basic scope and primary objectives:

• Process applications and compliance for the apprenticeship programme

• Create and maintain Learner Apprenticeship records, ensuring they are kept up to date and accurate on PICS, the apprenticeship management system.

• Liaise with the incoming Learners (and, where necessary, their schools & Pathway Tutors) in collecting the information necessary background and compliance information to process applications for the associated programmes.

• Provide on-going support, by phone and email, to incoming Learners on the application process, answering questions and escalating to either the Head of Operations or Programme Directors when necessary.

• Check Learner files to ensure they are fully prepared for review by the Programme Directors.

• Ensure incoming Learner records are kept up-to-date and accurate at all times on Tes Institute’s systems.

• Keep regular & frequent contact with Learners throughout the duration of their studies to ensure that all required work and documentation is completed and given final review in time for QTS Assessment on our QTS route programmes

• Process Learner records for course starts, programme changes (deferrals, withdrawals, extensions) and course completion, which includes registering and maintaining records with the Department of Education and other appropriate bodies.

• Respond promptly and accurately to telephone and email enquiries in accordance with good customer care principles.

• Provide support to Learners on the required preparations for the start of course - ensuring all Learners are properly onboarded on time, as well as those for course completion - ensuring their documents and material are in order for QTS for our QTS route programmes.

• Produce regular reports on Learners’ statuses as necessary for relevant team members (eg. Programme & Admissions Manager, Programme Directors, Digital Learning team).

• Provide support for ESFA audits and inspections, as and when required

Essential criteria:

• Experience of administering apprenticeships and experience of the PICS system 

• Experience of ESFA requirements reporting and audits  

• Proficient in the use of Microsoft Office tools, including Word and Excel 

• Excellent written and verbal communications skills 

• Excellent time management skills 

• Communicates clearly and confidently both verbally and in writing 

• Strong attention to detail particularly with regards to data entry and checking documentation 

• Ability to perform outgoing calls and email follow-ups in a professional, positive, and prompt manner 

• Ability to work flexibly, which may include weeknights, weekends, and holidays during peak times 

Desirable criteria:

• Experience or knowledge of working in education. 

• Educated to a Degree level. 

• Experience working in a student support role (ideally in a higher or further education environment). 

• Familiarity and understanding of QTS requirements and OFSTED regulations desirable. (Note: Tes will provide training, where necessary.) 

• Desired proficiency in Salesforce, Mailchimp, Freshdesk, Formsite, and Microsoft Office. 

What do you get in return? 

• 25 days annual leave rising to 30

• 5% pension after probation

• State of the art city centre offices

• Access to My Benefits World

• Discounted city centre parking

• Health cover

• Life Assurance

• Cycle to Work Scheme

• Referral Scheme

• Season Ticket Loan

• EAP (Employee assistance programme)

• Access to an extensive Learning and Development menu

Who are Tes?

With more than 13.7m education professionals and enthusiasts in our online community using over 900k classroom resources and working relationships with 25,000 schools in over 100 countries, Tes have the scale to make a difference. Our innovative products and services are delivered through a range of partners across the globe. 

We help schools find the teachers they need; we bring new teachers into the profession through initial teacher training; we provide teachers with continuous professional development and help educators with safeguarding training and compliance. We provide innovative tools to help teachers succeed in the classroom as well as bring educators together online, so they can share expertise and provide them with vital news and information about education. 

We are leaders in using digital technology to make life easier for schools and teachers.  The services offered through Tes play a critical role in helping teachers and school leaders deal with the challenges of providing high quality education to millions of children across the globe. 

We are proud of our people centric culture where everyone is driven to achieve the same goal, to support and connect teachers and schools worldwide, helping them to improve children's lives through education.

Tes Group are an equal opportunities employer 

Start Date:
Contract Length:
Job Reference:
Programme Officer- TES
Job ID:
Less than 10

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